Our client, a dynamic Fintech Company based in Nairobi is seeking to recruit an Assistant Branch Manager who will be responsible for the management, operation and performance of a branch. The successful candidate will oversee customer applications, approvals, disbursement of loans and their collection. The successful candidate will also directly deliver profitability by meeting sales and collections targets and be held responsible for Sectors’ performance. The ideal candidate Must have experience in the Financial Service Sector.
Key Responsibilities:
- Achieve monthly disbursements and collections targets for the unit.
- Loan verification – Spoof calling, Reference check and ID check.
- Due diligence before loan approvals.
- Leadership & Problem Solving – Support teams in the branch in all unit functions, logistics and performance issues with a view to attaining targets set and creating an efficient work environment for the sector.
- Fraud Prevention – Ensure all fraud-related matters noted in respective units are noted and flagged up within reasonable time.
- Ensure Branch adherence to SOPs and policies.
- Service Delivery – Deliver first-rate customer service and ensure teams in the branch follow the customer complaints procedure.
- Relationships Building – Build excellent relationships with customers, customer-partners and opinion leaders in the branch.
- Reporting – Provide accurate and timely reporting of Management Information and market feedback to report on customer preferences, trends and market opportunities in the sector.
- Administrative Duties – Ensure office is clean, filing, procurement and inventory management.
- Financial Inclusion Reach: Promote the extension and deepening of financial inclusion outreach through new customer acquisition as well as customer retention.
- Customer Protection & Counter Indebtedness: Ensure all units promote responsible lending by observing affordability SOPs, customer follow up and SMART customer care standards.
Qualifications:
- Must have a relevant bachelor’s degree.
- Must have demonstrated leadership skills.
- Must have served in a team leader position for more than 1 year.
- Must be willing to relocate anywhere in the country.
Please click on the tab below to apply:
Education: Bachelor’s.
Job Type: Permanent.
Location: Nairobi, Kenya.
Career Level: Junior Level.
Salary: Monthly gross salary: Ksh. 30,000 – 50,000 (Approx. 300 – 500 USD) depending on experience and qualifications.