HFC Kenya: Regional Branch Business Manager Job Vacancy 2019
Overall Job Purpose
The Regional Branch Business Manager will be responsible for the leadership and management of both the assigned resident branch and other assigned branches to ensure attainment of set business targets and maximize profitability.
Principle Accountabilities
- Generate and grow existing and New Business:
- Develop a Regional strategy & execution plan to create new sales in all business lines.
- Prepare & execute sales presentations & activations within the Region
- Monitoring daily performance of assigned branches to ensure targets are met. Developing corrective action plan where necessary.
- Monitor & ensure customer service standards in the region are met & maintained at all customer touchpoints.
- Preparing relevant management Information reports on the Regional performance within stipulated timelines.
- People Management & administration:
- Manage the assigned Branch Business Managers by providing ongoing individual coaching and training to assure ensure achievement of sales goals, member retention and deepening member relationships.
- Continuous review & appraisal of staff branch managers’ performance and immediate corrective action.
- Ensure Branch Business Managers are motivated for maximum productivity
- Cultivate a team culture that enhances support for each other to ensure overall productivity.
- Arrange, conduct or recommend appropriate training for branch staff to enable them carry out their duties effectively & efficiently.
- Ensure discipline and adherence to staff code of ethics by Branch Business Managers.
- Ensure planned leave schedule & execution for branch business managers
- Relationship Management:
- Supervise the development of a call program for all clients in your region
- Review the call program to ensure that its followed with call reports generated per visit for effective follow-up
- Ensure the branches attend to customer banking needs in a timely manner and manage their expectations.
- Directing, motivating and developing staff so as to ensure a branch succession plan for branch continuity is in place.
- Risk Management:
- Develop a proposal for generating quality loan proposals that meets banks Risk acceptance criteria as per the credit policy
- Ensure that branch managers manage and maintain quality of Loan Portfolio in the branches
- Continuous review the branches credit portfolio to ensure that branch managers address early warnings of default are addressed in a timely manner to avoid deterioration to bad debts.
- Ensure that assigned branches are taking remedial actions on all delinquent accounts.
- Ensure that the assigned branches strictly adhere to banks operating procedures & policies to ensure all controls are observed.
- Ensure assigned branches comply with AML/KYC guidelines in customer recruitments.
- Review of compliance/Audit reports for the assigned branches with the quest to ensure that corrective action & recommendations are addressed.
Minimum Qualifications, Knowledge and Experience
- A business related university degree from a reputable institution.
- A Master’s degree in a business related field will be an added advantage.
- At least 5yrs experience in management within the Banking Industry specifically Branch Management.
- Have a proven performance track record
- Have good knowledge of Bank products and services.
Key Competencies and Skills
- Excellent selling andNegotiation Skills,
- Basic accounting skills and other professional qualifications such as AKIB
- Good Communication skills
- Management and leadership ability:
- Have excellent interpersonal and people management skills.
- Computer skills: Ability to use Ms Word, Excel, Access, power-point, Internet and email.
- Evidence of the ability to prioritize, organize and deliver results in a demanding environment.
- High levels of professionalism and Integrity.
Application Deadline: 11th December,2019