Our client, a global leader in labelling and packaging materials and offering solutions is looking to recruit a Sales Administrator & Customer Service Representative. The successful candidate will be required to oversee the functions of receiving and capturing orders, check that the pricing, quantity and slitting pattern are correct. He/she will also be required to maintain good relationships with all customers to grow the business and promote new products.
Key Responsibilities:
- Liaise with the operations and dispatch staff to ensure that customer requirement are met.
- Resolve product/service queries by clarifying customer complaints and logging on to salesforce.com on a daily basis.
- Update customer price lists when price changes occur.
- Ensure that internal staff has all the relevant information so that invoicing can be done timeously.
- Manage incoming calls and ensure that all customer demands are met.
- Direct customer queries to the relevant party.
- Check the inventory on hand on a daily basis bases on customer forecasts.
- Conduct an MDI (Managing Daily Initiative) on a weekly basis with the dispatch, production, receiving and sales staff to address problem areas within each department.
- Recommend potential products and services to customers.
- Create a job card based on the sales order.
- Ensure that all orders are accurately created and timorously distributed to the production department.
- Requesting a time frame from the Production Supervisor regarding urgent orders.
- Communicate the time frame to the dispatch Supervisor to ensure that delivery occurs within the allocated deadlines.
- Liaise with the finance department regarding customers that are on hold.
- Send correspondence to the Finance Department regarding customers’ accounts that are suspended.
- Provide customers feedback in terms of urgent orders as well as materials that are out of stock.
Qualifications:
- Must have a bachelor’s degree in a related field.
- Must have a minimum of 3 years’ experience within a B2B.
- Must be proficient in Excel.
- Must have experience in order processing.
- Ability to work with dispatch, production, receiving and sales staff department.
- Excellent phone contact handling skills and active listening.
- Customer orientation and ability to adapt/respond to different types of characters.
- Experience in handling export queries, documentation and coordination with internal and external agencies.
- Experience working with (flexible) time zone hours, preferably (India and West Africa – Nigeria and Ghana).
Please click on the tab below to apply:
Education: Bachelor’s.
Job Type: Permanent.
Location: Nairobi, Kenya.
Career Level: Junior Level.
Salary: Monthly Gross Salary: Kshs. 85,000 – 90,000 (Approx. 850 – 900 USD) depending on skills and experience.
Deadline: 25th June 2021.