Andela – IT Operations Intern 2019
Location: Nairobi, Kenya
Closes: Aug 1, 2019
Andela is a network of technology leaders dedicated to advancing human potential. We help companies build high-performing distributed engineering teams by investing in Africa’s most talented software developers. Based in NYC, SF, Lagos, Nairobi, Kigali, Cairo and Kampala, Andela is catalyzing the growth of tech ecosystems across the African continent while solving the global technical talent shortage.
About the Role:
Andela is seeking an IT Operations intern with core competencies in IT Systems and infrastructure support and is a “world class” technologist.
You are a young talented technology enthusiast looking to build a career in IT. You have a passion for supporting users in a large or complex environment. You are able to transfer your technical expertise to members of your team as well as other members of the Andela organisation.
Your personality reflects that:
You are passionate about IT.
You are driven and will not let challenges go unsolved.
You would like to understand how IT systems play a major role in an organisation’s growth.
You are great with people and have great customer service abilities.
You believe in excellence.
On this job you will:
- You will resolve tickets assigned to you on the service desk keeping to strict SLAs as defined.
- You will serve as a first point of contact for all IT related issues and escalate to the appropriate levels.
- You would on occasion provide remote support to users across different time zones.
- You will liaise with and support other departments to provide all technology solutions that they might need to fulfill daily tasks.
- You will monitor and effect all IT policies and strategies defined by the organisation.
- Be proactive in communicating within and without the department ensuring information transparency.
- You will on occasion work outside regular work hours (work hours are 9:00 AM – 5:00 PM).
What makes you a great fit for this role:
- The ability to troubleshoot hardware and software issues and provide solutions in a timely manner.
- Ability to quickly learn and apply new concepts.
- Working knowledge of core IT concepts including TCP/IP, DNS, operating system maintenance, computer hardware troubleshooting, peripheral troubleshooting/repairs.
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
At Andela, we outcompete through diversity. We know that our strengths lies in the multiplicity of talents, perspectives, backgrounds & orientations resident in our community and we take pride in that. Andela is committed to a work environment in which all individuals are treated with respect and dignity. Each individual has the right to work in a professional atmosphere that promotes equal employment opportunities and prohibits discriminatory practices. Andela provides equal employment opportunities and workplace to all employees and applicants without regard to factors including but not limited to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, pregnancy (including breastfeeding), genetic information, HIV/AIDS or any other medical status, family or parental status, marital status, amnesty or status as a covered veteran in accordance with applicable federal, state and local laws. This commitment applies to all terms and conditions of employment, including but not limited to hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. Our policies expressly prohibit any form of harassment and/or discrimination as stated above.
Andela is home for all, come as you are.
To apply for this job please visit the following URL: https://boards.greenhouse.io/andela/jobs/1783116 →