2019 Communications & Customer Service Assistant Latest Job Vacancy
As part of its investment in e-commerce, a luxury bag brand company is looking for a Communications & Customer Service Assistant to join their 70-strong team at the head office in Karen. The ideal candidate Must be bright, energetic and an articulate graduate, who will play a role in both content creation and online reputation management, while also being the main point of contact for all inbound customer inquiries. He/She Must have a minimum of one year’s relevant experience and Must have effective communication skills both written and oral
Key Responsibilities:
- To act as the main conduit for all inbound customer communication – telephone, email, website or social media.
- Responding directly and promptly to communication where you can
- You will build a detailed knowledge of the Company and its product range, and be comfortable sharing
- Ensuring all actions arising from inbound enquiries are tracked and acted upon.
- Building the Company’s brand reputations through outstanding customer service
- Working with the sales and marketing team to create relevant content where appropriate.
- Building a comprehensive knowledge of the Company’s brand and it’s products.
- Having a positive, empathetic and professional attitude towards customers at all times
Qualification:
- Must have a Bachelors degree
- Minimum of 1 year experience working in a similar role preferred
- Must be able to communicate exceptionally well in English; both written and spoken
- Must have a passion for the brand genuine and self-evident
- Must be passionate about the brand
- Must have the ability to stay calm when customers are stressed
- Must have good time management and organisational skills
- Ability to work under minimal to no supervision
Education: Bachelor’s Degree
Job Type: Permanent
Location: Nairobi City Kenya
Career Level: Entry Level
Salary: KES 70,000.00
Deadline: January 10, 2020
Applications
Only short listed candidates will be contacted.
Please do not apply if you do not meet the requirements of the job.