Can I upgrade an existing DStv subscription?
You can upgrade your DStv package at any time to watch a specific sporting event or catch a specific show, When you upgrade, you need to pay the difference between your current package and the upgraded package for the time left until your next payment date.
How To Upgrade DSTV Packages In Kenya
There are several ways of upgrading packages.
1. How to upgrade DStv via WhatsApp
The free internet messaging app WhatsApp allows us to start family and work chat groups, make calls, and send pictures, videos, and voice recordings. And you can do so much more as a customer.
Using DStv WhatsApp line 060 060 3788 (the official account for South Africa), you can get basic step-by-step help for everything from clearing errors to resetting or updating your preferences, getting updates on the Rewards Programme, and changing your package.
You can even ask them to help you find something exciting to watch. Type in your query, and after a few seconds to up to a minute, the company will come back to you with an answer.
2. DSTV online service upgrade
Here are the simple steps to follow when you need to upgrade your package through the DStv self-help login:
Visit the DStv customer self-service portal.
Sign in using your Connect ID or enter your mobile number or surname, followed by your customer number or Smartcard number.
After signing in, tap the Account button to go to the account page.
There is an Add or Change button on the account page. Click on the button to go to the Add or Change page.
On the Add or Change page, view the package you are currently using and other packages that you can upgrade to and add-ons.
Choose a bouquet, and the add-on, then click on Next.
The payment summary of your transactions will come onto your screen, key in the amount you want to pay and tap the Pay button.
The site will automatically go to a digital payment platform. Choose a payment wallet, enter your payment details, and click on Pay.
You will receive payment confirmation. Click on the Confirm button.
Upgrade/downgrade using MyDStv App
Visit the Google play store or Apple Store and download the MyDstv app
Launch the app and enter your mobile number
Type your surname on the account profile
Click log in
Once you log in, click on the view all deals
Tick your current deal, and the ‘Change package now’ button will drop
Click on the button
Choose the bouquet you want to upgrade or downgrade to
Click on ‘Next’
You will see success which will indicate that your account has been upgraded or downgraded