Technology adoption by the Kenyan government has created massive improvements in various institutions and integral service providers. Perhaps the most dominant, effective, and well-received is the passport application and processing upgrade. Although not entirely paperless, it is a digital revolution in the making.
How To Track My Passport In Kenya
There currently exists Three(3) methods with which can be used to track the status of
a passport. These include;
a) How to track Kenyan Passport Via SMS
- Using your mobile phone start a new message.
- Type the Kenyan passport number that was given after application.
- Send the text message to the code 2032.
- You will receive an SMS showing either passport ready for pickup in Kenya or passport still processing.
- Alternatively Call +254110922065 OR email info@immigration.go.ke
You can also message/DM them on twitter @ImmigrationDept
b) How to track Kenyan Passport Via e-citizen portal
After completion of the bio-metric tests, the passport generation process will
begin.
During this period, the stages in your e-citizen portal will begin transitioning
from one stage to another depicting the progress of your passport.
The initial stage being LOADING followed by PRODUCTION then lastly RECEIVING
denoting that the passport is ready for collection.
c) How to track Kenyan Passport Via tracking number
Using the tracking number availed on the photo token receipt, you can now
proceed to track the status of your passport. To do this;
Navigate to the passport booking and collection portal.
Enter your 10-digit tracking number
Click on ‘track my passport’
The above action may result in either of (2) scenarios below.
Scenario 1: Tracking number not found
This message implies that your passport is not yet ready and may need to wait
longer.
For Passport related enquiries, contact
@ImmigrationDept
+254 110 923 422 +254 110 923 423 email: info@immigration.go.ke
For urgent or emergency passport applications call
Hotline: +254 110 922 065 Working hours: 8am – 5pm