Summit: Operations Manager – Hospitality (Gym & Spa) Job 2019
Our client, a high end gym & spa start-up is looking for an experienced Operations Manager who will implement and drive an efficient, measurable and credible customer service culture within their gym & spa. The successful candidate will be tasked to uphold required operating and brand standards and to ensure a safe, clean, hygienic and optimal functioning gym in the most cost-effective manner. He/she Must have at least 5 years’ of managerial experience in well-established gym/spa. Candidates with international experience will have a distinct advantage.
Key Responsibilities:
- Managing clear internal & external communications throughout the gym according to brand standards
- Managing, implementing and monitoring brand standards
- Managing supplier relationships
- Managing of relevant budget expense control and assisting with capex control
- Managing and leading the front of house
- Driving member and staff satisfaction / initiatives
- Maintaining quality facilities and equipment
- Managing Health & Safety Auditing
Qualification:
- Bachelor’s Degree in Business or related field
- Experience working in a high end gym/spa
- Proven experience in forecasting, budgeting, P&L is required
- Advanced knowledge in excel
- Good HR knowledge in terms of, Performance Management, Recruitment, Coaching and Training
- Good knowledge of excellent customer service principles
- Basic understanding of management principles
- Good knowledge of basic preventative maintenance and implement strategies
- Pro-active
- Strong attention to detail
- Ability to deal with pressure
- Must be willing to work flexible days and hours
Education: Bachelor’s Degree
Job Type: Permanent
Location: Nairobi City Kenya
Career Level: Management
Salary: KES 160,000.00
Deadline: July 31, 2019
Applications
Only short listed candidates will be contacted.
Please do not apply if you do not meet the requirements of the job.