Best BPO Companies In Kenya

What is a BPO?

Business process outsourcing is a subset of outsourcing that involves the contracting of the operations and responsibilities of a specific business process to a third-party service provider.

Originally, this was associated with manufacturing firms, such as Coca-Cola that outsourced large segments of its supply chain.

Best BPO Companies In Kenya

1. Oasis Outsourcing

Founded in 2018, Oasis Outsourcing is one of the leading social enterprises based in Nairobi, Kenya. The BPO firm offers a diverse range of outsourcing services, such as technical support, data entry, data annotation, accounting, subtitling, and transcription.

Oasis Outsourcing has a team of virtual assistants and remote foreign workers fluent in English and French in East Africa.

2. C&R Group

With more than 35 years of experience, C&R Group is the leading BPO share registrar headquartered in East Africa, with offices in Kenya and Uganda. 

Since 1986, they have been operating as an in-house department of the Barclays Bank of Kenya to offer share registrar services to the shareholders of the said bank.

Just recently, the firm just branched out to offer BPO services, mainly focusing on data entry outsourcing, personalized printing, patient management services, bulk mail packing, sorting, and mailing services.

3. Adept Technologies

Established in 2007, Adept Technologies is a leading BPO company based in Nairobi, Kenya. The firm offers onshore and offshore outsourcing for IT-enabled services (ITES). Their clients are based in Kenya, Switzerland, the US, the UK, and India.

Adept Technologies provides a wide range of digital services, including customer support, data management, transcription, captioning, machine learning, artificial intelligence, and cloud services.

4. Fusion Communication Systems

Fusion Communication Systems is a Kenya-based technology services provider that was established in 2007. This tech BPO company delivers comprehensive digital solutions.

The firm currently offers business process outsourcing services to its clients from diverse industries. These include manufacturing, retail, healthcare, communications, and transportation. 

Their services range from internet security solutions, video conferencing, and virtual desktop interfaces.

5. ADEC Kenya

Headquartered in Nairobi, ADEC Kenya is part of ADEC Innovations—a global BPO company with more than 12 delivery centers worldwide and thousands of associates.

ADEC Kenya delivers industry-leading solutions, including data assurance, image annotation, customer experience, and data capture. They also provide customized image annotation services for various data analysis processes.

6. TeleSky Limited

Founded in 2016, TeleSky is Africa’s fastest-growing digital call center headquartered in Nairobi, Kenya. The company services clients from various industries in the US, UK, Europe, New Zealand, Africa, and Kenya. 

The BPO firm provides 24/7 multi-channel customer support with experienced employees handling software development, technical support, and telesales.

7. Lance Alexander Communication 

Established in 2011, Lance Alexander Communication is an ICT infrastructure company that provides reliable and cost-effective ICT solutions for a wide variety of industries.

With approximately 11 to 50 employees, Lance Alexander Communication offers comprehensive digital solutions that are mainly cloud computing services. The firm uses cutting-edge technology to match the needs of clients. 

8. Ideon Business Outsourcing Solutions

Founded in 2018, Ideon Business Outsourcing Solutions provides data-driven digital solutions to clients across different industries in Nairobi, Kenya.

The firm offers advanced end-to-end customer life cycle management and expert telesales services. Ideon Business Outsourcing Solutions also provides inbound and outbound communication channels to help customers scale their operations.

9. CCI Kenya

Headquartered in Nairobi, CCI Kenya is the country’s fastest-growing BPO company. The firm offers an array of professional outsourcing services to multi-national organizations from the US, Australia, and Europe.

Since its establishment in 2016, CCI Kenya has provided jobs to more than 3,000 employees in Nairobi. They are all working together to deliver cost-efficient customer management services to their clients worldwide.

10. Dynamic Systems

Located in Nairobi, Dynamic Systems is one of the country’s leading IT-BPO companies that provides scalable data solutions. The firm services clients from various industries such as manufacturing, healthcare, communications, transportation, and retail.

Dynamic Systems takes pride in its business portfolio focusing on infrastructure technology outsourcing and customized telecommunications solutions.

Which is the largest BPO in Kenya?

CCI Kenya, as part of the wider CCI Group (CCI Global), is the largest provider of business process outsourcing in Kenya, offering companies the ability to cost-effectively outsource entire aspects of their customer life cycle, including Customer service inquiries and international call centers.