Hospitality (Gym & Spa): Front of House Job 2019
Our client, a high-end gym & spa start-up is looking for an experienced Front of House. He/she will be an ambassador for the organisation and will be the first point of contact for enquiries, complaints and questions. The desired candidate Must have at least 2 years’ experience in the hospitality industry.
Key Responsibilities:
- Greeting members and users of the gym as they come through reception
- Provide exceptional customer service experience to all members, non-members and users
- Enrolling new members and assisting current members with their queries
- Checking in members and verifying memberships
- Registering prospective members and guiding them to the correct person
- Providing information on classes and availability
- Ensuring that adequate stocks of information, packs and leaflets are available at reception
- Ensuring the safety and security of visitors, members and staff at all times
- Handling telephone enquiries, recording messages from incoming calls and transferring calls
- Undertake other duties, of a similar professional nature
Qualification:
- Diploma in Hospitality, Business or related field
- Friendly and approachable with an outgoing personality
- Excellent customer service skills
- Basic numeracy skills
- Able to prioritise work, handle pressure and take confident day-to-day decisions
- Ability to communicate effectively in person, in writing and over the telephone
- Willingness and ability to occasionally work outside normal office hours
- Willingness to work flexibly in response to changing organisational requirements
Education: Diploma
Job Type: Permanent
Location: Nairobi City Kenya
Career Level: Mid level
Salary: KES 40,000.00
Deadline: November 9, 2019
Applications
Only short listed candidates will be contacted.
Please do not apply if you do not meet the requirements of the job.