Hospitality (Gym & Spa): Front of House Job 2019

By | October 18, 2019

Hospitality (Gym & Spa): Front of House Job 2019

Our client, a high-end gym & spa start-up is looking for an experienced Front of House. He/she will be an ambassador for the organisation and will be the first point of contact for enquiries, complaints and questions. The desired candidate Must have at least 2 years’ experience in the hospitality industry.

Key Responsibilities:

  • Greeting members and users of the gym as they come through reception
  • Provide exceptional customer service experience to all members, non-members and users
  • Enrolling new members and assisting current members with their queries
  • Checking in members and verifying memberships
  • Registering prospective members and guiding them to the correct person
  • Providing information on classes and availability
  • Ensuring that adequate stocks of information, packs and leaflets are available at reception
  • Ensuring the safety and security of visitors, members and staff at all times
  • Handling telephone enquiries, recording messages from incoming calls and transferring calls
  • Undertake other duties, of a similar professional nature

Qualification:

  • Diploma in Hospitality, Business or related field
  • Friendly and approachable with an outgoing personality
  • Excellent customer service skills
  • Basic numeracy skills
  • Able to prioritise work, handle pressure and take confident day-to-day decisions
  • Ability to communicate effectively in person, in writing and over the telephone
  • Willingness and ability to occasionally work outside normal office hours
  • Willingness to work flexibly in response to changing organisational requirements

Education: Diploma

Job Type: Permanent

Location: Nairobi City Kenya

Career Level: Mid level

Salary: KES 40,000.00

Deadline: November 9, 2019

Applications

Only short listed candidates will be contacted.

Please do not apply if you do not meet the requirements of the job.

Apply